Return Policy

If you would like to return an item, please send us an email to hello@houseofmaxplay.com. We reply within 1-2 business days. 

We accept returns from all countries that we ship to.

For a return to be accepted the following conditions have to be met:

  1. please inform us about the return and country you are returning from within 14 days of delivery,
  2. pack and send the item back to us during the same period of time,
  3. the item must be unworn, unwashed and with all its original packaging and tags.

As we are a small brand that is just starting out, currently we are unable to cover the refund shipping costs. You may use the return method of your choice, however, please make sure that your return reaches us. We kindly ask you to bear the shipping costs.

If the item is not returned in its original condition, we ask the buyer to cover any loss in value. 

Once we have received your return, we will process it and refund the amount paid. You will receive a refund notification by e-mail. Please keep your shipping proof until we have processed your return.

We are obliged to refund all payments that we have received from you, excluding the payment costs (depending on the payment method selected) and including the delivery costs, at the latest within 14 days of the date on which we received your item back. We usually do this within several business days. Duties, import taxes and related payments are non-refundable.

Refunds are made to the same account/payment method that was used when placing the order, unless agreed otherwise.

Return address is the following:

MB Grazu ir nuoga
Savanoriu pr. 65A (4-34)
Vilnius, 03149
Lithuania
Tel. no +37061436668

Please do not hesitate to contact us, if you have any questions!